Privacy Policy 365 Bet — Malaysian User Data Protection

1. Personal Information We Collect

365 Bet collects various types of personal information to enable us to provide a secure, responsible and high-quality service to all users in Malaysia. The types of information collected are as follows:

We only collect information that is strictly necessary for the stated purposes. 365 Bet does not collect sensitive information such as biometric data, health information, or religious beliefs unless required by law.

Information may also be collected indirectly through the use of cookies, pixel tags, and other tracking technologies as described in Section 5 of this policy.

2. How We Use Your Personal Information

365 Bet uses collected personal information solely for legitimate and transparent purposes. Specifically, your information is used to:

• Account management: Creating, verifying and maintaining accounts 365 Bet yours, including the KYC process required prior to your first withdrawal.
• Transaction processing: Securely and swiftly processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as withdrawals to your Malaysian bank account.
• Security and fraud prevention: Detecting and preventing fraudulent activity, money laundering, and unauthorised access to your account.
• Service communications: Sending account notifications, security updates, transaction confirmations, and promotional alerts 365 Bet concerned (with your consent).
• Responsible gaming: Monitoring betting patterns to identify signs of problem gambling and offering appropriate support to users who need it.
• Platform improvements: Analysing usage patterns to improve the user experience, add new betting markets, and enhance service quality 365 Bet as a whole.
• Legal compliance: Fulfilling legal obligations under Malaysian law, including maintaining required records and complying with directives from the relevant authorities.

3. Sharing Information with Third Parties

365 Bet does not sell or rent your personal information to any third party. However, in certain circumstances, we may share your information with the following parties:

• Payment service providers: eWallet providers such as Touch 'n Go, GrabPay, Boost and ShopeePay, as well as Malaysian banks (Maybank, CIMB and others) that process your financial transactions. This sharing is necessary to complete transactions and is limited strictly to the information required.
• Game software providers: Third-party gaming technology companies that provide slots, live casino games, and sports betting platforms to 365 Bet. They receive only the data necessary to operate the games.
• Statutory authorities: Malaysian law enforcement agencies, courts, or other regulatory bodies when we are legally required to do so by law or court order.
• Technical service providers: Hosting, cybersecurity, and analytics companies that assist us in operating the platform 365 Bet. All parties are bound by strict data protection agreements.

4. Data Security

365 Bet implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction:

• End-to-end encryption: All data in transit is protected with TLS 1.3 protocol and AES-256 encryption — the same standard used by banks in Malaysia.
• Two-factor authentication (2FA): Users are encouraged and able to activate two-factor authentication for an additional layer of account security 365 Bet them.
• 24/7 Monitoring: A continuous security monitoring system detects and responds to any suspicious activity in real time.
• Regular security audits: Penetration testing and security audits are conducted regularly by independent cybersecurity experts to ensure the platform remains 365 Bet free from vulnerabilities.
• Segregated data storage: Financial information is stored in an isolated environment with stronger security measures than general user profile data.

While we take all reasonable precautions, no security system can be guaranteed to be completely foolproof. If you suspect your account has been compromised, please contact customer support 365 Bet immediately via our 24/7 Live Chat.

5. Cookies & Tracking Technologies

365 Bet uses cookies and similar tracking technologies to enhance user experience and ensure platform security. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled as the platform cannot operate without them.
• Performance Cookies: Helping us understand how users interact with the platform 365 Bet for improvement purposes. All data collected is anonymised.
• Functional Cookies: Remembering your preferences such as language, display settings, and favourite betting options for a more personalised experience.
• Analytics Cookies: Helping us analyse traffic and usage patterns to make better business decisions that benefit users 365 Bet.

You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality of some areas of the platform 365 Bet.

6. Your Rights Under PDPA 2010

As a user 365 Bet based in Malaysia, you have the following rights under the Personal Data Protection Act 2010:

To exercise any of the rights above, please contact us by email at privacy@365bet-app.net or via Live Chat on the platform. We will process your request within 21 business days as required under PDPA 2010.

7. Data Retention & Deletion

365 Bet retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required under Malaysian law:

• Active account data: Retained for the duration of your active account plus any additional period required for audit and compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with the requirements of the Malaysian Companies Act and applicable tax laws.
• KYC data (identity verification): Retained for a minimum of 5 years after account closure, in compliance with anti-money laundering (AML) requirements.
• Customer support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Cookie and analytics data: Anonymised data is retained for no more than 2 years.

Once the retention period has expired or the purpose for collection is no longer relevant, your data will be securely deleted or anonymised in accordance with certified data deletion procedures.

8. Contact Our Data Protection Officer

365 Bet has appointed a Data Protection Officer (DPO) responsible for ensuring compliance with this Privacy Policy and Malaysia's PDPA 2010. Should you have any questions, concerns or complaints regarding your data privacy, please contact us:

• Privacy Email: privacy@365bet-app.net
• General Support Email: support@365bet-app.net
• Live Chat: Available 24 hours a day, 7 days a week within the platform 365 Bet
• Response Time: Within 3 business days for general enquiries; 21 business days for formal data rights requests under the PDPA

If you are not satisfied with the way 365 Bet handling your privacy complaints, you have the right to file a complaint with Department of Personal Data Protection (JPDP) Malaysia which is the regulatory body responsible for enforcing PDPA 2010.

365 Bet reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or new legal requirements. You will be notified of any material changes via your registered email or in-platform notification at least 14 days before the changes take effect.