Terms & Conditions 365 Bet — Complete Guide for Malaysia Users

1. Definitions & Interpretations

In these Terms & Conditions, the following words and phrases carry the meanings stated unless the context requires otherwise:

• "365 Bet" / "Platform" / "We" — referring to the website 365 Bet accessible at https://365bet-app.net and all services provided therein.
• "User" / "Member" / "You" — referring to any individual who registers for and uses the services of 365 Bet.
• "Account" — refers to the personal account registered by the user on the platform 365 Bet.
• "Account Balance" — refers to the total amount in Malaysian Ringgit (MYR) held in a user's account at any given time.
• "Bonus" — referring to any credits, free cash, cashback, or rewards granted by 365 Bet to users subject to the conditions specified.
• "Wagering Requirement" / "Rollover" — the minimum amount that must be wagered before a bonus or any winnings derived from a bonus can be withdrawn.
• "Services" — covering all games, Sports Betting, Live Casino, slots, and any other features available on the platform 365 Bet.

2. User Eligibility

To register and use the platform 365 Bet, you must meet all of the following eligibility requirements:

• Aged 18 years and above on the date of registration.
• An individual who is residing in Malaysia or holds Malaysian citizenship.
• Possesses full legal capacity to enter into a binding agreement.
• Not listed on any self-exclusion register or prohibited persons list maintained by any relevant authority.
• Not using this platform on behalf of any third party without written authorisation 365 Bet.

3. Account Registration

The registration process at 365 Bet is simple and free. However, users bear full responsibility for the accuracy of all information provided during registration and throughout their membership.

• Each user is only permitted one account only. Holding multiple accounts is a serious breach of our terms.
• All information provided during registration — including full name, phone number, date of birth, and email address — must be accurate and up to date.
• Users are responsible for maintaining the confidentiality of their account password. 365 Bet will not be held liable for any unauthorised access resulting from the user's own negligence.
• Users must notify 365 Bet immediately if their account has been accessed without authorisation or if fraudulent activity is suspected.
• 365 Bet reserves the right to decline any registration application without providing a reason.

An identity verification process (KYC — Know Your Customer) may be required to confirm your account details before your first withdrawal is processed. Documents typically requested include a copy of your Malaysian identity card (MyKad) and proof of current address.

4. Deposits & Withdrawals

365 Bet offers a range of deposit and withdrawal methods suited to Malaysian users. All transactions are conducted in Malaysian Ringgit (MYR).

Accepted Deposit Methods:

• Touch 'n Go eWallet
• GrabPay
• Boost eWallet
• ShopeePay
• DuitNow (direct transfer)
• FPX — Internet Banking (Maybank2u, CIMB Clicks, and other Malaysian banks)

Deposit Rules:

• Minimum deposit: RM10 per transaction.
• Maximum daily deposit: subject to limits set according to the user's membership tier.
• Deposits are typically credited to your account within a few seconds to 5 minutes.
• If your deposit has not been credited within 30 minutes, please contact our customer support team 365 Bet with proof of transaction.

Withdrawal Rules:

• Minimum withdrawal: RM30 per transaction.
• The first withdrawal requires a completed identity verification (KYC).
• Withdrawals are processed within 15 minutes to 3 hours for fully verified accounts.
• Withdrawals may only be made to the same payment method used for the deposit, or to a Malaysian bank account registered in the verified user's name.
• 365 Bet reserves the right to delay or withhold any suspicious withdrawals for review and compliance purposes.

5. Bonus & Promotion Rules

All bonuses and promotions offered by 365 Bet — including the Welcome Bonus, weekly cashback, VIP Rewards, and special promotions — are subject to the following conditions:

• Bonuses may only be claimed by eligible users in accordance with the specific terms of each promotion.
• The wagering requirement (rollover) must be met in full before any withdrawal from a bonus balance is permitted. Requirements vary by bonus type and are clearly stated on the respective promotions page.
• Welcome Bonus may only be claimed once per new user and cannot be combined with other promotions unless stated otherwise.
• Wagers placed using bonus balance on markets with odds below 1.50 (European) or 1/2 (UK) will not count towards rollover requirements.
• 365 Bet reserves the right to void any bonus and associated winnings if there is evidence of bonus abuse, hedging, or fraudulent activity.
• Bonus value cannot be transferred between accounts or converted directly to cash without first meeting the rollover requirements.
• All promotional offers have an expiry date. Bonuses not used within the specified period will expire automatically.

6. Betting Rules

365 Bet offers a wide range of betting options, including Sports Betting (Malaysia Super League football, EPL, BWF badminton, e-sports, and more), Live Casino, and slots. The general betting rules are as follows:

• All bets that have been confirmed and accepted are final and may not be cancelled by the user except under circumstances determined by 365 Bet.
• 365 Bet reserves the right to void or adjust any bets accepted as a result of technical errors, incorrectly displayed odds, or unforeseen circumstances.
• In the event a match is cancelled, postponed, or not completed within the specified timeframe, the settlement rules specific to that sport will apply.
• Minimum and maximum bet limits vary depending on the bet type, market, and the user's VIP membership level.
• Any attempt to exploit live data latency or technical vulnerabilities in the system is strictly prohibited and may result in bet cancellation and account suspension.
• Users are fully responsible for all bets placed from their account, including those made by any third party who accesses the account with or without authorisation.

For detailed rules on each sport and game type, please refer to the Sport Rules section available within the platform 365 Bet.

7. Account Closure & Suspension

Closure by User: Users have the right to close their account 365 Bet at any time by contacting the customer support team. Any remaining account balance (after deducting bonuses that have not met the rollover requirements) will be refunded to the user via the original payment method.

Suspension or Closure by 365 Bet: 365 Bet reserves the right to suspend or close any account without prior notice if the user:

• Violating any provision of these Terms & Conditions.
• Providing false or misleading information during registration or the KYC process.
• Engaging in fraud, money laundering, or any other illegal activity.
• Holding more than one account.
• Using automated software (bots) or other means to gain an unfair advantage.
• Placing bets while under the influence of any known mental impairment by 365 Bet.

In cases of suspension due to fraudulent activity or serious violations, 365 Bet reserves the right to withhold account balances and disclose relevant information to the appropriate authorities.

8. Responsible Gaming

365 Bet is fully committed to responsible gaming practices. We recognise that betting can be addictive for some individuals and we take this responsibility seriously.

Self-exclusion tools available to all registered users 365 Bet:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Betting Limit: Set a maximum amount that can be wagered in a single session.
• Self-Exclusion: Exclude yourself from the platform for a set period — anywhere from 24 hours to permanently.
• Session Time Reminder: Receive a notification after playing for a set period of time.

If you or someone you know is struggling with a gambling problem, please contact the relevant helpline in Malaysia or visit their page Responsible Gaming us for more information and support resources.

9. Disclaimer of Liability

365 Bet shall not be liable for any loss or damage — whether direct, indirect, incidental, or consequential — arising from:

• Service disruptions, system downtime, or technical issues beyond our reasonable control.
• Inaccurate information provided by third parties, such as sports data providers.
• Unauthorised access to a user's account resulting from the user's own negligence.
• Bet outcomes resulting from inaccurate or incomplete information.
• Policy or regulatory changes affecting the platform's operations.

Platform 365 Bet is provided "as is" and we make no guarantee that the platform will be error-free or operate without interruption at all times. That said, we are committed to minimising downtime and resolving issues as quickly as possible.

10. Contact Us

Should you have any questions, concerns, or complaints regarding these Terms & Conditions or the operation of the platform 365 Bet in general, please reach out to our team through the following channels:

• Email: support@365bet-app.net
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the platform.
• WhatsApp: Available to registered users via the support button in your account.

Customer support team 365 Bet available in both Malay and English, is ready to assist you. We are committed to responding to all enquiries within 24 hours business hours.

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the Malaysian courts.